Counselor | Consumer Credit Counseling Service of Orange County

Date Posted:

Ongoing Recruitment

Classification:

FT Salaried/PT Hourly

Non-Exempt

Position Summary:

Counsels and educates clients on budgeting, credit practices, debt management, and housing issues.? Develops with client and creditors a clear financial management plan of action.? The counselor must first and foremost be a professional in appearance, attitude, and knowledge.

Principal Duties and Responsibilities:

• Meet with clients, obtaining and reviewing budget information for a thorough assessment of debt and income.
• Educate client regarding all available options, services, and assistance through city, county, state, and/or federal agencies as well as the private industry sector.
• Develop with client a plan of action in line with the information received in the counseling session.
• Obtain complete file information and submit these records promptly according to established procedures.
• Assist with prompt, clear telephone and/or written communications to clients and creditors and maintain a thorough record of client and creditor contact, submitting these records promptly to client file.
• Negotiate and compromise payments on a limited basis when necessary.
• Maintain a willingness to utilize all resources available to increase and improve self-knowledge of money, credit, housing, and law matters.
• Become a Certified Consumer Credit Counselor and Housing Counselor within 12 months of hire by passing the NFCC?s exams and maintain certification requirements via Professional Development Units.
• Educate the credit granting industry, community stakeholders, the private business sector, and the general public through outreach regarding CCCS in order to maintain good client/creditor relationships and community awareness.
• Adhere to agency policies and procedures while contributing suggestions for improvement from own experience.

Requirements:

• AA degree or minimum two years experience in personal credit, collections, business, consumer affairs, or other related fields.
• Excellent verbal and written communication.
• Proficiency in budgeting, money management, housing, and principles of personal finance.
• Demonstrated skill in organization, time management, good judgment, and common sense.
• Computer literate and able to learn a proprietary Windows-based financial counseling software program.
• Self-motivated and willing to constantly learn and improve.
• Professional attitude and appearance.
• Above average attendance performance.
• Bilingual in Spanish/English strongly preferred.?

Contact:

Email your resume with a subject line ?Resume for Counselor Position? to cccsoc@cccsoc.org.

Source: http://www.cccsoc.org/counselor/

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